We have completed our review of the incident from 12/07/2021 and determined that the issue was the result of a large-scale outage at our primary host provider, Amazon Web Services (AWS). This is the same AWS service outage that affected much of the Internet and made international news.
As Omnilert's services are hosted on AWS, we were also impacted. This outage was expansive enough that it limited our ability to mitigate the interruption to our services.
AWS has since rectified the issues and all systems have returned to normal operations. We have been assured that Amazon is researching this incident and we are also looking into ways to mitigate any future issue of this kind.
Please know that we take these incidents very seriously and are always here if you have any questions.
Director, Omnilert Support